Thank you for shopping at OPT. If you have questions about a piece of equipment, what to use for your mission or anything in general contact us at: We reserve the right to refuse business to anyone. Prices are subject to change without notice We are an internet business and do not accept walk in customers unless called prior. We appreciate your understanding. Store Hours: Monday-Friday 7:30am-3:30pm EST We are closed weekends Ordering: Orders placed over this website are 100% secure. Minimum order charge is $25 We no longer accept check or money orders. Paypal Orders OPT does accept Paypal, this option is available upon check out; please do not try to conduct a Paypal based transaction through emails with us. Items on this site marked with the (R) symbol are Paypal sales restricted, they will not be sold using Paypal, no matter who you are, or where you are, this violates the Paypal AUP. Items with this marking that are ordered by customers using Paypal will be immediately deleted from their order. Order Processing When OPT receives your order it immediately takes priority over all orders placed after it. If the order can be filled immediately, it will be. If there is merchandise on backorder you will be notified, and may be offered comparable products, items colors etc. If your order does end up on backorder we will place all in stock items aside for you and fill your box as items come in, these items will not be removed from your box, that is our commitment to expediting backorders. Shipping Policy: Effective 09 January 2005 You will only be charged for items once they have shipped. Special orders and Unit/Department sales are the only exception to this policy. All orders received by 12:00 pm EST, will be shipped the same day if the items are in stock. If there is a backordered item the recipient will be notified. OPT ships orders complete. We can ship orders to customers partial if they desire, but they must request this action and agree to the partial shipping policy. If you wish to have your order shipped partial please make note of it on your order, in stock items will ship ASAP, and out of stock items will be placed on a second order, this order will be placed with the information from your first order, and you will receive an email notification with all the information for that order. Agreement to partial shipment of orders implies that you accept the fact that you will pay shipping charges each time we send you a box, and it implies that you agree to let the OPT staff place a second order using your information. OPT only ships via UPS ground, UPS Next Day Air, UPS 2nd day air, UPS 3-Day Select, USPS Priority mail, and USPS Global EMS, we also provide shipping for APO/AE mailboxes for our forward deployed troops. OPT DOES SHIP TO APO/ FPO'S!!! Orders going to US, Allied and Coalition members stationed overseas do take priority. If you are in a combat zone please make note of it on your order and OPT will do everything within our abilities to get you the gear you need, this includes special ordering from manufacturers. Due to the fact that once packages enter the military postal system they cannot be tracked, we cannot refund money on packages that are lost and the postal system shows as received. International Orders: OPT does ship internationally, please choose the correct country and USPS Global EMS as your shipping method and your order will be sent to you in a timely manner, if you choose the wrong form, this will add time to your order processing time. Attention international customers: All packages shipped internationally will be claimed at full value, and invoices will be enclosed for customs inspectors, there will be no exceptions to this rule. Sales Tax: North Carolina residents must pay sales tax on all orders. Refunds/ Returns: Please contact OPT if you would like to send back an item, contact by email or phone is fine. Items may be returned within 30 days of being received by customers. All items returned must be unused, and still in their original wrapping. Refunds will be granted to customers upon receipt and inspection of the goods by the OPT staff. OPT does not charge a restocking fee on returned items. Shipping charges are non-refundable. Backorders: Backorders older than 90 days will be cancelled if we are unable to reach the customer. Warranty work: All the items OPT sells are under manufacturer's warranty. If the item comes with a manufacturer's warranty card, OPT recommends you fill it out and send it to them. If you would like warranty work done on a product OPT sold you please contact the manufacturer, they will gladly do the work for you. Mailing items to OPT for warranty work just adds time to the process. Restricted "(R)" Items Items on this site marked with the (R) symbol are specifically export and Paypal sales restricted, they will not be shipped outside the United States or sold using Paypal, no matter who you are, or where you are, this is the law under ITAR (US laws defining export restrictions for military related items) and violates the Paypal AUP. Items with this marking that are ordered by customers in restricted areas or using Paypal will be immediately deleted from the order. OPT reserves the right to restrict any product from any sale without reason, whether it is marked or not. Our photographs and product description images The images on this site fall into one of the following categories: OPT originals: These are images taken by our photographer and belong to OPT. OPT modified manufacturers originals: These are images OPT has borrowed with permission of manufacturers and modified for product descriptions and for sales of products. Manufacturer's originals used with the permission of the manufacturer. Reproduction, distribution or any other type of use in a form commercial or non-commercial may not be done without express written permission of OPT. This includes all images on this site. |